Refund policy

Last Updated: June 2026

At LullaLoom Enterprise, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

We only accept returns or exchanges under the following conditions:

  • You received the wrong item

  • The item arrived damaged or defective

  • There is a manufacturing fault

All return requests must be made within 48 hours after receiving your parcel.

Requests made after this period will not be accepted.

2. Conditions for Returns

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be in original packaging

  • Proof of purchase is required (order number / receipt)

  • Clear photo or video evidence must be provided

3. Non-Returnable Items

We do not accept returns or refunds for:

  • Items that have been used, washed, or altered

  • Items without original packaging

  • Items purchased during promotions, discounts, or clearance sales (unless defective)

  • Change of mind cases

  • Incorrect selection made by customer

4. Refund Policy

If your return is approved:

  • Refund will be processed within 5–10 business days

  • Refund will be made via original payment method or bank transfer

  • Shipping fees are non-refundable, except when the error is from our side (wrong item or defective product)

5. Exchange Policy

We only allow exchanges for:

  • Wrong item received

  • Defective or damaged items

Exchanges are subject to stock availability. If the item is out of stock, a refund may be offered instead.

6. Return Shipping

  • Customers may need to bear return shipping costs unless the issue is caused by us

  • We recommend using a trackable courier service

  • LullaLoom is not responsible for lost return parcels

7. Order Issues

If you experience any issues with your order, please contact us immediately with:

  • Order number

  • Description of issue

  • Photo or video evidence

Email: hello@lullaloom.store

8. Contact Us

LullaLoom Enterprise
Email: hello@lullaloom.store
Website: https://www.lullaloom.store